Privacy Policy

1. Introduction

Welcome to International Handymen LLC ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://internationalhandymenllc.com/, contact us by phone or email, or engage with our services in any way.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By continuing to access or use our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

2. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our website. The categories of information we may collect include:

Information You Provide Directly:

• Name: Your first and last name when you submit a contact form, request a quote, or schedule a service.
• Email Address: Your email address so we can respond to inquiries, send confirmations, and provide service-related communications.
• Phone Number: Your phone number to contact you about your service requests, appointments, or if you opt in to receive SMS communications.
• Service Details: Information about the nature of your handyman or home-repair request, your property address (for scheduling purposes), and any other details you choose to share with us.

Information Collected Automatically:

• IP Address: Your internet protocol (IP) address, which may be used to determine your approximate geographic location and to maintain the security of our website.
• Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about how you interact with our website, including pages visited, time spent on pages, links clicked, and referring URLs. See Section 5 for more details.
• Device & Browser Information: Information about the device and browser you use to access our site, including device type, operating system, browser version, and screen resolution.
• Usage Data: Log data such as access times, pages viewed, and the page you visited before navigating to our site.

We collect only the information necessary to provide you with our services and to operate our business effectively. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes, including:

• Providing and Managing Services: To process your service requests, schedule appointments, dispatch technicians, and communicate with you about the status of your job.
• Responding to Inquiries: To respond to your questions, comments, and requests submitted through our contact form, email, or phone.
• Sending Estimates and Invoices: To prepare, send, and follow up on service quotes, estimates, and payment-related communications.
• SMS and Email Communications: To send appointment reminders, service updates, and — if you have opted in — promotional offers and news about our services.
• Improving Our Website and Services: To analyze usage patterns, identify technical issues, and enhance the functionality, content, and overall user experience of our website.
• Marketing and Advertising: To show you relevant advertisements on third-party platforms (such as Google or Meta) based on your prior visits to our website, only in accordance with your consent and applicable law.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to enforce our terms, conditions, and policies.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity and to protect the rights, property, and safety of International Handymen LLC, our customers, and others.

We will not use your personal information for any purpose that is incompatible with the purposes described above without first seeking your consent.

4. SMS / Text Messaging Opt-In

International Handymen LLC operates an SMS messaging program to keep our customers informed and connected. Please read the following carefully before opting in to receive text messages from us.

Message frequency will vary based on your interaction with us and your service activity. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a one-time confirmation message. For help, reply HELP to any message or contact us at info@internationalhandymenllc.com or +1 (408) 208-1811.

Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.

5. Cookie & Tracking Practices

Cookies are small text files that are stored on your device when you visit a website. We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. Below is a breakdown of the types of cookies we use:

Essential Cookies:
These cookies are strictly necessary for the operation of our website. They enable core functionality such as page navigation, form submissions, and security. Without these cookies, the website cannot function properly. These cookies do not collect personally identifiable information and cannot be disabled.

Analytics Cookies:
We use analytics tools (such as Google Analytics) that set cookies to help us understand how visitors interact with our website — including which pages are most visited, how long users stay, and where they come from. This data is aggregated and anonymized. It helps us improve the structure and content of our site. You may opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

Marketing Cookies:
These cookies track your browsing activity across websites to deliver targeted advertisements that are relevant to your interests. They may be set by third-party advertising platforms such as Google Ads or Meta Pixel. These cookies help us measure the effectiveness of our advertising campaigns. You may opt out of interest-based advertising through the Digital Advertising Alliance at www.aboutads.info/choices or through your browser settings.

How to Disable or Manage Cookies:
You can control and manage cookies in several ways:

• Browser Settings: Most web browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Refer to your browser's help section for instructions (e.g., Chrome, Firefox, Safari, Edge).
• Opt-Out Tools: Use industry opt-out tools such as the Network Advertising Initiative opt-out page at networkadvertising.org/choices.
• Do Not Track: Some browsers include a "Do Not Track" feature that signals to websites that you do not want to be tracked. Our website respects these signals to the extent technically feasible.

Please note that disabling certain cookies may affect the functionality of our website and your ability to use some of its features.

6. Data Security and Handling

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

SSL Encryption:
Our website uses industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our web servers. You can verify this by looking for the padlock icon in your browser's address bar.

Secure Servers:
All personal data we collect is stored on secure servers with restricted access. Only authorized personnel who require access to your data to perform their job functions are permitted to access it. These individuals are required to maintain the confidentiality of your information.

Access Controls:
We implement role-based access controls, strong password policies, and multi-factor authentication where applicable to minimize the risk of unauthorized access to systems that store your personal information.

Breach Notification:
In the event of a data breach that compromises your personal information, we will notify affected individuals and relevant regulatory authorities within 72 hours of becoming aware of the breach, in accordance with applicable law, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable. Notifications will be delivered via email or other available means of communication.

While we strive to protect your personal information using commercially reasonable means, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

7. Third-Party Sharing

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their marketing or promotional purposes. Your data is not a product, and we are committed to keeping it that way.

We may share your information with trusted third parties in the following limited circumstances:

• Service Providers and Subcontractors: We may share your information with vetted subcontractors or third-party service providers who assist us in delivering our handyman services or operating our business (e.g., scheduling software providers, payment processors, customer support platforms). These parties are contractually obligated to use your information only as necessary to perform their functions and may not use it for their own marketing purposes.
• Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

We require all third parties with whom we share data to respect the security of your personal information and to treat it in accordance with applicable law. We do not permit our third-party service providers to use your personal data for their own purposes.

8. Your Rights — CCPA & GDPR

Depending on your location, you may have certain rights regarding your personal information. We honor the rights afforded to consumers under the California Consumer Privacy Act (CCPA) and, where applicable, the General Data Protection Regulation (GDPR).

Right to Know / Right of Access:
You have the right to request that we disclose what personal information we have collected about you, the sources from which it was collected, the business or commercial purposes for which it was collected, the categories of third parties with whom we have shared it, and the specific pieces of personal information we hold about you.

Right to Delete / Right to Erasure:
You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law (such as where retention is required to complete a transaction or comply with a legal obligation).

Right to Opt Out of Sale:
As noted in Section 7, we do not sell personal information. However, if you believe your data is being sold or shared in a manner inconsistent with this policy, you have the right to direct us to stop.

Right to Correct / Rectification:
You have the right to request that we correct inaccurate personal information we hold about you. We will take reasonable steps to verify the accuracy of the corrected information before updating our records.

Right to Data Portability:
Where technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Right to Restrict Processing (GDPR):
In certain circumstances, you may have the right to request that we restrict the processing of your personal data, for example while a complaint is being investigated.

Right to Object (GDPR):
You have the right to object to our processing of your personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.

Right to Non-Discrimination:
We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a different level of service based solely on your exercise of privacy rights.

To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to verifiable consumer requests within 45 days (or within the timeframe required by applicable law). We may need to verify your identity before fulfilling your request to protect your information from unauthorized access or deletion.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required or permitted by applicable law.

The criteria we use to determine our retention periods include:

• The duration of our ongoing relationship with you and the provision of services to you (e.g., as long as you have an account with us or continue to use our services).
• Whether we are subject to a legal obligation to retain the data for a specific period (e.g., financial records that must be kept for tax purposes).
• Whether retention is advisable in light of our legal position (e.g., applicable statutes of limitations, litigation, or regulatory investigations).

When your personal information is no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely isolate it from further processing until deletion is possible.

SMS opt-in and consent records are retained for a minimum of four (4) years to demonstrate compliance with applicable messaging regulations.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are here to help and will respond to all inquiries promptly.

If you are a California resident and wish to submit a request related to your rights under the CCPA, please contact us using any of the methods above and clearly identify your request as a "California Privacy Rights Request." If you are located in the European Economic Area (EEA) and believe that our processing of your personal data infringes applicable data protection law, you also have the right to lodge a complaint with the relevant supervisory authority in the EEA country where you reside, work, or where the alleged infringement occurred.